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Outage Reporting: 1.800.410.4790

To report an outage, please call the Outage Reporting Number at 1.800.410.4790 or use your SmartHub app.

 

Billing Information & Payment Options

About Your Bill

Since Choptank Electric is open to electric choice, the bill is itemized to show all of the charges that add up to the total.  This allows members to compare the generation charge to other offers from electricity suppliers.  If you have any questions about your bill, please call Choptank's Member Service Center toll-free at 1-877-892-0001.

 

Billing Services

 

Service Bill Convenience
The cooperative mails (unless you receive a paperless bill from SmartHub) each of its members a service bill, which includes the electric bill and all services and products purchased from Choptank Electric or one of its subsidiaries. 
Level Billing Payment Plan
If you are trying to budget your monthly electric bill, this might be an option for you. The Co-op re-evaluates your payment plan every 4 months for accuracy. For more information about this plan, please call our Member Service Center at 1-877-892-0001.
Bill Extender
For members who may have difficulty meeting bill due dates, you could be eligible for the Bill Extender Plan. A Bill extender allows the Co-op to extend the due date of the bill that becomes past due in accordance with provisions of the Maryland Code. For more information, please call our Member Service Center at 1-877-892-0001.

Payment Options

 

Pay Online with SmartHub

Paying your bill online has never been easier with SmartHub our secure billing process. SmartHub is easy, convenient, and simple. You can get billing notifications, report outages, pay your bill, go paperless, and much more. There are no fees for paying online.  

QR Code for SmartHub
​ Android App
QR Code for SmartHub 
IOS App       

Pay Now is a fast, easy, and convenient way to make a one-time payment on your bill. Members do not have to register with SmartHub to use this option.  

 

Bank Draft Authorization

Bank Draft Authorization (BDA) is an electronic bill payment program that permits Choptank Electric Cooperative to deduct money from your bank, savings, and/or loan or credit union checking account to pay your monthly electric bill.  

For complete details and an application form, or if you are visually impaired, call our Member Service Center at 1.877.892.0001 or visit your local Cooperative office. You may also download a copy of the form and mail it to us or drop it off at your local Choptank Electric office. 

Payment by Mail

Mail in your payment stub with a check or money order. Please do not send cash. Write your account number on the check to ensure the credit is applied properly. 

Drop Boxes

Payments may be made through our drop boxes located in Denton and Salisbury.  Any payments made through the drop box locations are posted on the next business day.

For the address locations, please visit the Contact Us page.

Recurring Credit Card Authorization 

Recurring Credit Card Authorization is an electronic payment program that permits Choptank Electric Cooperative to charge your credit card (Visa or MasterCard) each month to pay your electric bill.  You may discontinue this payment type any time with written notification, by contacting the Member Service Center at 1.877.892.0001 Monday - Friday from 8:00am. - 4:30pm., or you may sign up, modify, or discontinue this service using your SmartHub account at any time.

For additional details about Recurring Credit Card Authorization, or if you are visually-impaired call our Member Service Center at 1.877.892.0001 or visit a local Cooperative office or fill out this application form.   

Kiosks

Kiosk service locations can be found at our Cambridge office and in the Ocean Pines Association of Berlin.  For address locations, please visit our Contact Us page.

Automated Member Service Line

1-866-999-4574

This secure member service line can also be used as a payment service.  When you call the automated number, you have the opportunity to access information like the total of your last bill, total of all payments the Co-op has received since the last bill, the current payment amount due, update your current 10-digit phone number at any time, or pay your monthly bill by Visa, Mastercard, or check with no fee.  
When using the system:

  • Have your Co-op account number ready
  • Use a touch tone phone only
  • Dial 1-866-999-4574
  • Follow voice prompts that instruct you to push the # key on your phone at certain times. (The system may be unavailable at times due to maintenance.)

Local Offices

Walk-in payments may be made at the local offices in Denton and Salisbury during normal business hours from Monday - Friday between 8:00am - 4:30pm.  Payments made in any office after 3:00pm will post on the next business day. The Denton office has a convenient drive-up window, and any payments made at the drive-up window after 3:00p.m. will also be posted the next business day.  

 

 

 

 

 

 

 

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