Choptank Electric COVID-19 Policy Update
Updated Wednesday, September 2, 2020
As the economy recovers and restrictions are lifted, the Cooperative will begin to resume normal business operations over the next few months, however, for the time being, the lobbies and walk-in offices will remain closed until further notice. As a first step, the Denton Drive-thru was reopened on Monday, June 8, 2020.
Members can pay their bills in multiple ways for their convenience. Those methods include our website and SmartHub, our Automated Phone Line at 866-999-4574, our drop-boxes located at our Salisbury and Denton offices, and of course we also have automated payment options which include bank draft and recurring credit card. (We accept Visa, MasterCard, and AMEX). Instead of placing cash in our drop-boxes, members needing to pay with cash can do so via MoneyGram, located in participating Walmart stores, and other stores across the Shore (http://global.moneygram.com/en/en-locator).
If you are struggling financially to pay your electric bill during this difficult time, please contact our Member Service Center at 1-877-892-0001 from 8:00 a.m - 4:30 p.m. to speak with a Member Service Representative. They will be happy to assist you in finding a payment option that works for you and your situation.
Additionally, members are advised that over $170 million in assistance grants have been made available to utility customers who are struggling or unable to pay their bills through the Office of Home Energy Programs (OHEP) at the MD Department of Human Services. Maryland residents who did not qualify in the past may qualify now. Members who are interested in receiving any of these grants can visit www.dhs.maryland.gov/energy or call 1-800-332-6347 for information on the program and to apply for assistance.
We want to remind our members that we are all in this together, and are doing everything possible to provide you with safe, reliable, and affordable electric service, as well as maintaining the safety and health of our employees and members.