Payment Options & Your Bill

Pay online with SmartHub

 

 

Pay Online With SmartHub 

Paying your bill online has never been easier with SmartHub our secure billing system. SmartHub is easy, convenient, and simple. You can get billing notifications, report outages, pay your bill, go paperless, and much more. There are no fees for paying online.  

We also offer a Pay Now option with SmartHub that is a fast, easy, and convenient way to make a one-time payment on your bill. Members do not have to register with SmartHub to use this option.

SmartHub Documentation

 

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SmartHub will no longer be supporting Internet Explorer due to security vulnerabilities.

The earliest browsers supported by SmartHub Web are as follows:

  • Chrome - 40.0
  • Firefox - 33.0
  • iOS - 9.3
  • Microsoft Edge - 15.0
  • Safari - 10.0

Customers using an unsupported version will receive a message "Browser Not Supported - We have detected that you are using a browser that is not supported by SmartHub." 

Download one of the browsers below for a better SmartHub Web experience:

Download Microsoft Edge

Download Google Chrome

 

Billing Services

If you are trying to budget your monthly electric bill, this might be an option for you. The Co-op re-evaluates your payment plan every 4 months for accuracy. For more information about this plan, please call our Member Service Center at 1-877-892-0001.

For members who receive state/government issued checks and may have difficulty meeting bill due dates, could be eligible for the Bill Extender Plan. A Bill extender allows the Co-op to extend the due date of the bill that becomes past due in accordance with provisions of the Maryland Code. For more information, please call our Member Service Center at 1-877-892-0001.

Bill explainers, including an interactive explanation of a residential bill, are available on the Rates page. 

Additional Payment Options

Bank Draft Authorization (BDA) is an electronic bill payment program that permits Choptank Electric Cooperative to deduct money from your bank, savings, and/or loan or credit union checking account to pay your monthly electric bill.  To sign up for Bank Draft, you may submit the Credit Card and Bank Draft authorization form.

For the best experience using the Credit Card and Bank Draft authorization form, please download Adobe Acrobat Reader. Download the form to your device prior to completing the form. 

For complete details, call our Member Service Center at 1-877-892-0001 or visit your local Cooperative office. 

Recurring Credit Card Authorization is an electronic payment program that permits Choptank Electric Cooperative to charge your credit card (Visa, American Express or MasterCard) each month to pay your electric bill. To sign up for Recurring Credit Card, you may submit the Credit Card and Bank Draft authorization form. 

For the best experience using the Credit Card and Bank Draft authorization form, please download Adobe Acrobat Reader. Download the form to your device prior to completing the form. 

You may discontinue this payment type any time with written notification, by contacting the Member Service Center at 1-877-892-0001 Monday - Friday from 8:00am. - 4:30pm., or you may sign up, modify, or discontinue this service using your SmartHub account at any time.

For additional details or assistance with Recurring Credit Card Authorization form call our Member Service Center at 1-877-892-0001 or visit a local Cooperative office.

1-866-999-4574

This secure member service line can also be used as a payment service. When you call the automated number, you have the opportunity to access information like the total of your last bill, total of all payments the Co-op has received since the last bill, the current payment amount due, update your current 10-digit phone number at any time, or pay your monthly bill by Visa, Mastercard, American Express or check with no fee.  

When using the system:

  • Have your Co-op account number ready
  • Use a touch tone phone only
  • Dial 1-866-999-4574
  • Follow voice prompts that instruct you to push the # key on your phone at certain times. (The system may be unavailable at times due to maintenance.)

P.O. Box 430
Denton, MD 21629

Mail in your payment stub with a check or money order. Please do not send cash. Write your account number on the check to ensure the credit is applied properly. 

Payments may be made through our drop boxes located in Denton and Salisbury.  Any payments made through the drop box locations are posted on the next business day. The location addresses for the drop boxes are as follows: 

  • Regional Service Center - 6520 Walston Switch Rd. Salisbury, MD.
  • Denton District Office - 24820 Meeting House Rd. Denton, MD. 

The following locations are open to all members Monday-Friday between the hours of 8:00am - 4:30pm. Any payments made in-person after 3:00pm will be posted the next business day.

- Choptank Electric Cooperative Headquarters, located at 10384 River Rd, Denton, MD.

- Regional Service Center lobby, located at 6520 Walston Switch Rd. Salisbury, MD.

As of January 1, 2022, the Denton drive-thru will be closed to all members. Members who still wish to make a payment in person, can find walk-in service available at the Headquarters office. 

*For the safety and security of the membership, and to follow PCI (Payment Card Industry) regulations, Choptank Electric Cooperative offices are no-longer equipped with Credit Card Swipe Machines. Credit card payments can still be made by using the Automatic Member Service Line, (1-866-999-4574), via SmartHub Web, or by downloading the SmartHub app.

Choptank Electric Members can make payments at any MoneyGram location, such as Walmart & CVS pharmacies. Available locations may be found by visiting the MoneyGram website. 

Members will have to pay MoneyGram a $1.50 transaction fee. Payments are posted between 7:00 a.m. and 9:00 p.m., 7 days a week.