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SmartHub Knowledge Base




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How to Download SmartHub
  • SmartHub Web can be accessed on the Choptank Electric website, located on the top menu. Simply enter your e-mail and password and you will be directed to your account portal. You can also register for a new account or get help if you are experiencing issues login into SmartHub. 

 

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  • The SmartHub App is available for download for the following platforms:

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The Home Screen
  • SmartHub Web

The home screen provides an overall view of your account. You will find sections to review and pay your bill, monitor your usage, and change account settings. 

smarthub web home page

 

  • SmartHub App

For mobile users, the home screen of the SmartHub App allows you to view and pay your bill, report an outage, and adjust your settings. 

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Usage Management
  • SmartHub Web

The Usage Management screen contains a suite of tools that contains the Usage Explorer, Usage Comparison tool, Average Usage tool, and Net Metering Analysis (for members who have solar power). Additional advance tools to plan and monitor usage can also be found by clicking the Plan and Save button. 

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  • SmartHub App

​​​​​​​While not as robust, the SmartHub App also allows members to view usage history on different scales, from hourly to annual. 

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Notifications
  • SmartHub Web *ONLY*

Although adjustments to notifications are not available on the SmartHub App interface, any notifications set up on SmartHub Web will be received by SmartHub App users. 

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Pairing SmartHub to Your Smart Speaker - NEW!

Read the article.

Printer Friendly Documentation
  • Retrieve Power Usage Alerts (SmartHub Web & SmartHub App)
  • How to receive e-mail or text alerts when your account exceeds pre-set limits on usage.
  • Change usage values from kWh to $
Smarthub Mobile Troubleshooting: Clearing The Cache

Smarthub Mobile Troubleshooting: Clearing The Cache

Smartphone owners using the SmartHub App may experience a problem displaying graphs correctly, among other issues in which data is not shown consistently. 

If you run into this issue, you can try clearing the cache in the SmartHub Mobile app. The documentation below are step by step instructions on how to clear the cache.

To start, ensure the SmartHub app is updated to the latest update, and then, follow the instructions below. 

  • SmartHub iOS clearing cache tutorial

  • SmartHub Droid clearing cache tutorial

​​​​​​​

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©2023 Choptank Electric Cooperative. A Touchstone Energy Cooperative

  • Home
  • About Us
    • The Coop Difference
    • Governance
    • Board of Directors
    • Executive Staff
    • Financial Information
    • Employment
    • Contact Us
  • Your Service
    • Apply for Service
    • Payment Options & Your Bill
    • Complaints
    • Rates
    • Meter Sockets
    • Member Guide
    • Customer Choice
    • Business Members
      • Questline
      • Agri-Business
      • Load Control
  • Member Benefits
    • Annual Meeting
    • Co-op Connections
    • Capital Credits
    • E-News
    • Commitment to Community
      • Operation Round Up
      • Donations and Sponsorship
      • Scholarships
      • Youth Tour
      • Legislative News
      • Presentations and Demonstrations
  • Resources
    • Safety
      • Storm Center
      • Miss Utility
      • Storm Preparation
      • Vegetation Management
        • Invasive Species
      • DSTL
    • Energy Solutions
      • Energy Assistance
      • Renewable Energy Certificates
      • Beat The Peak
      • Green Energy
      • Energy Efficiency
      • Chop-A-Watt
  • Choptank Fiber