How to Report an Outage

There are three easy ways to report your outage to Choptank Electric Cooperative: 

  1. Log in to your SmartHub account online or on your SmartHub mobile app. Report your outage in your account to automatically let our System Control Operators know you do not have power. 
     
  2. Call Choptank Electric Cooperative's Outage Reporting line at 1-800-410-4790 and select option 1 for an electric outage and option 2 for a fiber outage.
     
  3. Text the word "OUT" to 1-800-410-4790 if you are singed up for our Outage Communications text message service. If you are not signed up, text the word "CHOPTANK" to 1-800-410-4790 with the primary cell phone number that is associated with your account. Once signed up, use the following keywords to interact with the service: 
  • OUT - Report an outage at your location.
  • STATUS - Get more info about an outage.
  • QUIT - Opt out of outage notifications.
  • HELP - Get help with your outage notifications.

    *Standard text message rates apply

    **The number you select MUST be the number that is attached to your Choptank Electric account. If your cell phone number is not currently attached to your account, please call our Member Service Center at 1-877-892-0001 and speak with one of our Member Service Representatives to add your cell phone number to your account. 

    ***Members must allow for 24 hours after the information has been updated and/or changed in our system before you can try again to opt-in to our text messaging service. 

    ****If you are a member who wishes to receive alerts and have more than four accounts, you may contact our Member Service Center at 1.877.892.0001 to sign up for the text messaging service. 

Members can also use our Facebook page for outage updates.