New, Easy Outage Reporting Is Now Just a Text Away
This new outage-reporting service is an easy opt-in service.
Want up-to-date information about outages? Choptank Electric has heard our members, and we are now offering an outage communication texting service. Report outages, get outage updates, and find out when power has been restored on up to four different locations.
How do I sign up?
1. Text Choptank at 800-410-4790*
2. Select your address**
You are now signed up to receive communication from Choptank Electric Cooperative.
*Standard text message rates apply.
**Outage Alerts are based on Choptank Electric’s predictive outage-management system and may not be 100% accurate.
This system is fully automated and does not rely on employee interaction — it coordinates with our internal outage system to relay information to our members who are signed up for this program. Please use only the following keywords, as anything else will not be recognized.
Keywords:
OUT - Report an outage at your location
STATUS - Get more info about an outage
QUIT - Opt out of outage notifications
HELP - Get help with your outage notifications
The number you select MUST be the number that is attached to your Choptank Electric account. If your cellphone number is not currently attached to your account, please call our Member Service Center at 1-877-892-0001 and speak with one of our Member Service Representatives to add your cell phone number to your account.
If a member tries to sign up for the outage texting service without adding their cellphone number to their account as their main source for contact, members will receive a message asking them to contact our Member Service Center to update the information. Members must allow 24 hours after the information has been updated and/or changed in our system before trying to opt-in again to our text messaging service.
If you have signed up for multiple texting alerts, and would like to stop receiving texts for a specific account, send “Quit” which will stop ALL alerts. Once you have opted out of all the alerts, you can sign back up the same way as stated previously, and then select the accounts you would like to receive texts about.
If you are a member who wishes to receive alerts and have more than four accounts, you may contact our Member Service Center at 1-877-892-0001 to sign up for the text messaging service.